Return Policy
At Gloporium, we want you to have a hassle-free shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy outlined below:
Returns Eligibility:
You have [10-14] days from the date of delivery to initiate a return.
Items Eligible for Return:
Products must be in their original condition, unopened, unused, and with all original packaging and tags.
Personalized or customized items cannot be returned unless they are defective.
Initiating a Return:
To initiate a return, please contact our customer support team at procurement@gloporium.com to receive a Return Authorization (RA) number.
Return Shipping:
Customers are responsible for return shipping costs, unless the product is defective or the return is a result of our error.
Defective or Damaged Products:
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
Refund Process:
Once we receive your returned item and verify its condition, we will process your refund within [30] business days.
Non-Refundable Items:
Shipping and handling fees are non-refundable, except in cases of our error.
International Returns:
For international returns, additional customs and import duties may apply, which will be deducted from the refund amount.
Restocking Fee:
A restocking fee may apply for some returns, and this fee will be communicated to you when initiating the return.
Exchanges:
We currently do not offer exchanges. If you want to exchange a product, please return the original item and place a new order.
Contact Us:
If you have any questions or concerns about our return policy, please reach out to our customer support team at procurement@gloporium.com.
We appreciate your business and are committed to ensuring your satisfaction. Our return policy is designed to provide a fair and transparent process for handling returns, and we aim to make it as straightforward as possible. Thank you for shopping with Gloporium.